Warranty

🛡️ Warranty Coverage

We guarantee the proper functioning of the device covered by this warranty, provided it is used according to its intended purpose and the operating manual.

• 📅 Warranty period: 90 days from the date of purchase
• 🔧 Defects identified during the warranty period will be repaired free of charge

⚙️ Repair Process

• Repairs are carried out as quickly as possible, but no later than 14 business days from the date the device is delivered to the service point.
• ⌛ This period may be extended up to 28 business days if parts must be imported from abroad or if the repair is particularly complex.
• 📈 The warranty period is extended by the time the device remains under repair.
• 🔄 If repair is not possible, the buyer may request a replacement device or a refund.

📮 Warranty Claim Procedure

• Submit your claim via the Contact – Service section on our store website (contact form and service email available).
• After submitting a claim, you will receive the address of the service location to which the equipment should be sent.
• Note: this is not the company’s registered office, but a designated service location.

🚚 Shipping Equipment for Repair

• We will order a courier and cover shipping costs if the claim is accepted.
• Please ensure the equipment is properly packaged for safe transport.

🚫 Warranty Exclusions

• ❌ Tampering with the serial number or warranty seal by unauthorized persons.
• ⚠️ Unauthorized electronic or mechanical modifications, or installation of unapproved software.
• 🌪️ Damage caused by external factors (mechanical impact, contamination, flooding, weather, improper installation or use).
• Use of improper consumables or use contrary to the intended purpose.
• 🛠️ Routine activities listed in the manual (e.g., software installation, regular maintenance).
• 📊 Claims regarding technical parameters when the device complies with the manufacturer’s specifications.

💰 Costs Not Covered

Repairs not covered by this warranty and inspection costs where no defect is found will be charged to the buyer.

👤 Buyer’s Responsibility

• The buyer is responsible for any reduction in value resulting from use beyond what is necessary to verify the product’s nature, features, and functioning.
• If goods or packaging show excessive signs of use upon return, the seller may claim compensation for the loss of value.
• For devices with internal memory, please back up all data before shipping. The company is not responsible for data loss during repair.

ℹ️ Additional Information

• 📷 The company does not rent out cameras.
• 🎥 Packaging, serial number checks, usage counter verification, and pre-shipment testing are recorded by warehouse video surveillance.
• ⚠️ Any fraudulent activity (e.g., part replacement) will be reported to law enforcement.
• 🏷️ Devices carry a warranty sticker on the housing.
• ⚖️ This warranty does not exclude or limit consumer rights under applicable laws in Poland, the European Union, and the United Kingdom.