Terms of warranty
Warranty Coverage
We guarantee the efficient operation of the device for which the warranty is issued, provided that the device is used in accordance with its intended use and the instructions provided in the operating manual.
The warranty period begins on the date of sale and lasts for 90 days.
Defects discovered during the warranty period will be repaired free of charge.
Repair Process
Repairs will be carried out as quickly as possible, but no later than 14 business days from the date the package is delivered to the company.
This repair period may be extended to 28 business days if parts need to be imported from abroad or if the repair is particularly complex.
The warranty period is extended by the duration of time the equipment is under repair.
If it is not possible to repair the equipment, the buyer may request an exchange for another device or a refund.
Warranty Exclusions
The warranty may be void if there is a discrepancy between the serial number or if the warranty seal is breached or tampered with by unauthorized persons.
The warranty does not cover damage caused by external factors such as mechanical injuries, pollution, flooding, atmospheric conditions, improper installation and operation, use of improper consumables, or use contrary to the intended purpose.
The warranty does not cover activities listed in the operating manual as normal maintenance operations, such as software installation or routine maintenance.
The warranty does not cover claims related to the technical parameters of the equipment, provided they are consistent with those specified by the manufacturer.
Costs Not Covered by Warranty
Any repairs not covered by the warranty and the costs of inspections that do not reveal reported damage will be charged to the buyer.
Buyer's Responsibility
The buyer is responsible for any reduction in the value of the goods resulting from usage that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
If goods or packaging are returned showing signs of use beyond the necessary checks, the seller reserves the right to claim compensation for the reduction in value.
Additional Information
The company does not rent out cameras.
The process of packing cameras into packages, serial number verification, work counter checks, and testing of electronic equipment before shipment is recorded by video surveillance in our warehouse. Any attempts to replace parts or engage in fraudulent activities will be reported to the appropriate law enforcement authorities.
Cameras have a sticker on the housing that confirms the warranty.
Unresolved issues are handled by our company's legal department.